We aim to provide the highest of care at The Island Surgery however if you are not satisfied with the treatment you have received at this surgery please let us know.
How do you make a complaint?
If you wish to make a complaint please contact Jackie Brown, Practice Manager either by telephone or in person. However please note that the Practice Manager is not always available and if you plan to attend in person it is advisable to telephone the manager first to arrange an appointment.
Alternatively, if you feel the need to make a more formal complaint please write to: The Practice Manager, The Island Surgery, Central Canvey Primary Care Centre, Long Road, Canvey Island, Essex SS8 0JA.
When you will receive a response?
Our policy is to acknowledge all complaints within 3 working days of receipt and complete any investigations, if required, within 10 working days. If this is not possible then a full explanation will be provided as to the reason for the delay. We aim to complete all complaints within 20 working days.
Please note that patients are not discriminated against when complaints are made.